Welcome to BEO Health’s privacy notice.
1. Introduction
BEO Health respects your privacy and is committed to protecting your personal data. This privacy notice provides information on how BEO Health collects and processes your personal data, including, but not limited to, our website, when you purchase from us, and when you interact with our services.
BEO Health is registered with the Information Commissioners Office (ICO) as an organisation that processes personal data.
BEO Health is dedicated to transparency in handling your personal information, safeguarding your privacy and security, and fulfilling its data protection obligations under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
The UK GDPR principles,5(1), underpins the heart of our approach to processing personal data:
BEO Health understands its responsibilities and are committed to:
2. Important information and who we are
BEO Health delivers a range of services and as a consequence may process personal data as either a controller (Article 24 GDPR) or processor (Article 28 GDPR). Our obligations under GDPR will vary depending on the appropriate role identified. In each instance, BEO Health will strictly comply with its obligations under data protection law in relation to the processing of personal data and information.
BEO Health as Controller
Controller: means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
Where we are identified as Controller, (under Article 24 UK GDPR), BEO Health will determine the purposes and means of the processing of personal data and make decisions about processing activities. We are also responsible for ensuring any processing carried out by a processor on our behalf, complies with the UK GDPR
Our collection, use and disclosure and processing of personal information about individuals will vary depending upon the circumstances, (for example: surveys, workshops). This privacy notice is intended to describe our overall privacy and data protection practices. In some cases, different or additional notices about our data collection and processing practices may be provided and apply to our processing of certain personal information.
BEO Health as Processor
Processor: a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
Where we are identified as processors, (under Article 28 UK GDPR), BEO Health will comply with our obligations under Data Protection Law in relation to the processing of personal data for the controller under an agreed contract.
The terms of the arrangement between the controller and BEO Health will be made available to all individuals/ data subjects, and ensure compliance with the UK GDPR and transparency obligations in all aspects of individuals' rights. We will include this in the project privacy information and individuals will be directed to the privacy information of the controller if necessary.
When working with individuals, transparency will be maintained and all information and communications relating to the processing of personal data will be accessible and easy to understand, with clear plain language used.
Transparency obligations of an individuals' rights will be ensured with roles and responsibilities regarding personal data processing and associated contractual arrangements between relevant organisations and BEO Health available to all individuals/ data subjects.
This website is not intended for children and we do not knowingly collect data relating to children.
For the purposes of this privacy notice
BEO Health is the controller of and responsible for:
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
3. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
Types of Data
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
'Special category' data we will collect
We may also collect additional personal information in providing our services, business operations, and interacting with individuals. This may at times include "sensitive" information (otherwise known as "special categories of personal information" under the General Data Protection Regulations, "sensitive personal data" such as this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Special category requires a higher level of protection because it is of a more sensitive nature. Where required by law, we will provide specific data processing information and privacy notice to you regarding how we may process that data and what rights you may have regarding such processing.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it directly or indirectly identifies you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
In some circumstances we may anonymise or pseudonymise the personal data so that it can no longer be associated to an individual, in which case we may use it without further notice to you.
If you fail to provide personal data: Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
4. How is your personal data collected?
We use different methods to collect data from and about you via:
5. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Purposes for which we will use your personal data
We have set out below a description of all the ways we plan to use your personal data, and which legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note: We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
1. Purpose/ Activity: To register you as a new customer or supplier.
Type of data: (a)Identity (b)Contact details
Lawful basis for processing including basis of legitimate interest: (a)Performance of a contract with you (b)Contract
2. Purpose/ Activity: To process payments and deliver services to you/ receive services from you, including:
1. Manage payments, fees and charges.
2. Collect and recover money owed to us.
3. Pay money that is owed to you by us.
Type of data: (a) Identity (b) Contact (c) Financial (d) Transaction (e)Marketing
Lawful basis for processing including basis of legitimate interest: (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)
3. Purpose/ Activity: To manage our relationship with you which may include:
1. Notifying you about changes to our terms or privacy policy.
2. Sending relevant communications or updates.
3. To enable you to take part in a relevant project survey.
4. To enable you to participate in a relevant workshop.
5. To enable you to attend an online event (e.g. webinar).
6. To enable you to give us feedback or contact us.
7. Photography
8. Video
9. In-person events - conferences
Type of data: (a) Identity (b) Contact (c) Profile (d) Marketing
Lawful basis for processing including basis of legitimate interest:
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c)Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
(d) Seek your consent where required.
4. Purpose/ Activity: To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Type of data: (a) Identity (b) Contact (c) Technical
Lawful basis for processing including basis of legitimate interest:
(a) Necessary for our legitimate interests ( business operations, administration and IT services, network security, fraud prevention and in the context of a business reorganisation or group restructuring exercise)
(b)Necessary to comply with a legal obligation
5. Purpose/ Activity: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
Type of data: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing (f) Technical
Lawful basis for processing including basis of legitimate interest:
Legitimate Interest: Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
Legitimate Interest: To study how customers use our products/services, develop them, to grow our business and to inform our marketing strategy.
6. Purpose/ Activity: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Type of data: (a) Technical (b) Usage
Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
7. Purpose/ Activity: To make suggestions and recommendations to you about goods or services that may be of interest to you
Type of data: (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing (f) Technical
Lawful basis for processing including basis of legitimate interest: Necessary for our legitimate interests (to develop our products/services and grow our business)
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or be of interest to you. This is how we decide which products, services may be relevant to you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and you have opted in to receive that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages by contacting us at any time. Where you opt out of receiving marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
6. Disclosures of your personal data
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may share your personal data with third parties with whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
All data will be processed in confidence by BEO Health in accordance with relevant UK data laws where applicable.
This includes:
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
8. Data retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider :
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
In some circumstances you can ask us to delete your data: see request erasure below for further information.
9. Your data protection rights
The data that we keep about you is your data and we ensure that we keep it confidential and that it is used appropriately. All requests will be considered without undue delay and within one month of receipt as far as possible. Under data protection law, you have rights including:
Your right of access: the right to request information about how personal data is being processed, including whether personal data is being processed and the right to be allowed access to that data and to be provided with a copy of that data.
Your right to rectification: You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. We may need to verify the accuracy of the new data you provide to us.
Your right to erasure: You have the right to ask us to erase your personal data, but only where:
Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Your right to object to processing: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in the following circumstances:
Your right to data portability: You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
10. Exercising your legal rights
Contact for Data Protection: If you have any questions related to this privacy notice, including any requests to exercise your legal rights, please contact:
Ailbhe Kazounis e: ailbhe@beohealth.org
No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Information Commissioners Office: If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO (Information Commissioners Office).
Address: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
T: 0303 123 1113
Browsing on this site leads to the storage of cookies. BEO Health uses cookies on our website to help us to improve your experience of our website and to ensure that it performs as you expect it to.
1. What are cookies?
Cookies are files containing small amounts of information, which are downloaded to your computer or mobile device by websites that you visit. They can be used to improve your experience of using a website, for example, by remembering your language selection as well as to provide information to the owners of the site.
Cookies can be first party (set up by us) or third party (set up by another company when you visit our website e.g. Google Analytics or advertising cookies). These are used both for the purposes of understanding user engagement and improving your experience, as well as serving more relevant content and adverts.
Websites must get consent to send cookies to your computer or mobile device unless the cookies are strictly necessary to provide services to you. While the information does not usually directly identify you, details such as the device, operating system and type of browser may be considered personal data as it helps to create a more personalised web experience.
2. Which types of cookies do we use?
Strictly Necessary Cookies: There are cookies that are vital to the function of BEO Health and include those used for the purposes of content delivery networks (these improve page load speeds) and administration of our cookie management tool. This may include things like your language preferences or server-based cookies intended to keep our site running and operational. If disabled, your site experiences will likely be impacted.
Performance cookies: We use performance cookies to enable us to analyse page visits (number of visits, visitor activities and frequency of return), how you interact with our site, to find out more about your path between pages, to improve our website and to adapt it to your preferences. These cookies are used solely to improve the website’s performance and adapt the experience to your needs.
Advertisement: Cookes are used to ensure advertisements are tailored to your interest as well as limit how and when you see these.
3. How do I manage cookies?
Storing cookies on your terminal involves obtaining your consent or our legitimate interest when the cookies are strictly necessary. Therefore, as soon as you come on to our site, an information banner tells you that we use this technology and by continuing to browse you agree to cookies being stored on your terminal.
You can change your cookie preferences at any time by clicking on Cookie Settings. You also have the option of managing the use of cookies via your browser settings.
4. Google Analytics
GA is a widely used analytics platform for tracking visitors and their interactions on a website. BH uses this tool to measure traffic volumes and identify areas for improvement. As its cookie is persistent, you will have to manually remove this from your browser. You can either do so by deleting cookies within your browser or by using the Google Analytics tool.